It has been almost a year now since restaurants in California have been forced to close all or part of their dining facilities. For many small restauranteurs, the take-out business has kept them afloat…. but barely. Most Californians are sympathetic to the plight of the small restauranteur and many of us make a special effort to give our business to these small operators. But some have found a way to take advantage of the situation. I’m calling it the “Covid dine and dash.”
The Los Angeles Times recently featured several small restaurants that have been victims of a take-out scam. The scams are so pervasive that one well-known Korean restaurant has been forced out of business. The scams take various forms, but they all involve calling in a to-go order and charging the order over the phone on a credit card. Sometimes the credit card is fraudulent, but it appears that the more frequent scam is that someone will call in a large order and after it is picked up or delivered, the customer will call in to their credit card company to dispute the charge.
The customer will claim they never got the order, the order received was incomplete or incorrect, or claim someone other than the cardholder placed the order. The credit card companies will side with the consumer and place a hold on the charge. It is then up to the restauranteur to prove the charge was legit. This can be difficult for the restauranteur to prove. Restauranteurs who have been victimized over and over by some variation of this scam have now had to take extra measures such as photographing every order, requiring customers to pay in person and show their identification, and other safeguards.